Call: 978-624-7624Contact
Brandon-COPsync, LLC


COPsync911 Frequently Asked Questions

Q: Regarding GPS, what can I do if my department refuses to utilize GPS/ AVL because they have an influential Officer’s Union?

A: Although GPS functionality enhances the COPsync Responder application, the agency can choose not to use the GPS capabilities. The application will work to the fullest of its capabilities despite the utilization of GPS functionality.

Q: What if there is an officer two blocks away from the school, but is outside his/her patrol unit and doesn’t have his cell phone?

A: Even if the officer doesn’t have immediate access to his/her cell phone and in-car computer, it is important to note that dispatch receives the same alerts in real-time, therefore empowering dispatch to transmit the COPsync911 alert via radio traffic. – Triple Redundancy

Q: How do I know if officers from other jurisdictions are responding to the alert, do I lose “command and control?”

A: No, because on the COPsync instant message window, the nearest five officers responding to the alert are indicated.

Q: Is there an additional fee for the SMS text alert feature?

A: No, it is inclusive with our software.

Q: Is there an additional price to access the mobile web application?

A: No, the HTLM5 (platform agnostic) version is available to all subscribers at no additional fee.

Q: I understand the patrol units receive the alerts, but how?

A: The patrol cars must have some type of connectivity: cell networks, WiFi or VPN.

Q: When a teacher or administrator initiates an alert, how does the computer recognize the classroom number?

A: During the set up process, we register each device so that it correlates with the five classrooms the device may travel to throughout the building.

Q: When initiating an alert from a mobile smart device, how does Law Enforcement know where the alert was sent from?

A: Specifically, each smart device utilizes GPS, therefore GPS coordinates are available to responding Law Enforcement.

Q: Could a student send a false alert?

A: Yes, however B-C goes to great lengths to protect the integrity of the system by not publicizing how the system is initiated.

Q: Understanding dispatchers may have multiple clients and applications running, if an alert is sent will it become lost on the task bar?

A: No, the COPsync911 alert takes precedent and is sent directly to the foreground of the computer screen.

Q: In what radius are the alerts sent to potential responding Law Enforcement officers?

A: COPsync911 utilizes a 50 mile radius.

Q: What is the warranty?

A: The software is warrantied for life.

Q: What if multiple teachers try sending an alert from the same location?

A: The first teacher to initiate the alert will send it successfully. All others who try to initiate an alert will automatically join the chat in progress, as opposed to sending multiple alerts.

Q: Is the alert broadcasted loudly throughout the school?

A: The alert is sent silently throughout the school as to not inform the assailant, but rather discretely notify all members of the building.

Q: Is training included?

A: Yes, training is included with the COPsync911 system.

Q: What if a student gained access to the mobile application and tries to send false alerts?

A: If an individual outside the permitted user group should gain access to the application, he/ she will not have the ability to send a real alert because that device and user was not registered as an approved user. The administration/town/ city/school has ultimate authority over who may use this system.

Q: Can I add multiple pictures to the “target floor plan” hyperlink?

A: Absolutely. We have the ability to add multiple pictures and footprints which may include various viewing angles.